Dear Valued Customer, The ABS / Balco Coatings Group ® appreciate the trust you place in us as your paint supplier and partner. This is a very difficult and unprecedented time, we want to emphasise that you can count on us to uphold the health and safety of our employees, customers and stakeholders as our highest priority as we continue to support you in the current environment.
With this in mind from Monday 1st June 2020 The ABS / Balco Coatings Group ® will be adapting its service to ensure that supply continues to our customers in the most appropriate way. The following will be in place for the foreseeable future, following the government’s social distancing guidelines to protect both employees and customers:
- A rotational skeleton crew team will continue to staff each of the branches.
- Branches will return to normal working hours of 8AM – 5PM, accepting orders via phone and email
- Customer collections will continue as previously – orders placed on day 1 will be ready for collection from the respective branch the following day. For example, if you place an order on Monday, the order will be ready for you to collect at an agreed time the next day (Tuesday).
- A limited delivery service of will be implemented in order to limit the amount of cross contact between sites. This will be based on geographic area – contact branch for specific details.
- Orders for delivery have to be received at least the day before the required delivery (with the exception of special mixed colours which require time for processing.)
- Our technical staff will be available telephonically and via email for any technical queries you may have.
- Any visits by staff members to customer sites or premises will need to be specifically requested in writing and then assessed based on risk to both the customer and staff members.
We will continue to review the balance of business needs whilst keeping our employees and customers safe, any changes to our service will be communicated as necessary.
We really appreciate your understanding and support during this extremely challenging time and thank you for your continued partnership and trust in The ABS / Balco Coatings Group.
We will get through this together.